1. Agree coverage.
Name the journeys, page types, criteria and relevant devices or assistive technology. Include reported user barriers and important third-party dependencies.
Process
Record the barrier and repeat the task after the fix.
A useful result explains what was checked and what remains outside the scope.
2. Reproduce and prioritize.
Record steps, expected behavior and the point that prevents or complicates completion. Prioritize blockers and repeated component defects.
3. Repair in a controlled setting.
Make the scoped change while preserving useful content and working behavior. Review the component's structure as well as its appearance.
4. Retest the full interaction.
Repeat the task, error path and relevant input methods. Check focus, feedback and nearby controls after the change.
5. Hand over findings and limits.
Keep checked examples, unresolved issues and maintenance guidance. Agree any specialist evaluation or wider coverage separately.